To help us improve the Technical Support we provide we would greatly appreciate your feedback. By taking a few minutes to fill out the anonymous 10 question survey below you can let us know how we did, what you liked about your tech support experience and what you think we could do better.

This survey is to evaluate the support you have received during the past year and your answers well help us determine which areas we need to work on and which areas our clients appreciate the most.
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1a) Please rate the overall quality of the Technical Support you have received during the last year from BCD.
Poor  Excellent 
None 1 2 3 4 5 6 7 8 9 10
1b) What was the biggest factor in the rating above?


2) What do you enjoy most about the Technical Support you receive?


3a) Do you have any suggestions on how our Technical Support service can be improved?


3b) Does your organization need 24/7 Technical Support for licensed BCD products?

3c) Would you be willing to pay a premium for this service?

Comments


4) Has a specific Technical Support Representative or Technical Support incident stood out in your recent experience (for good or bad)? If so, please tell us about it.


5) Please rate the documentation provided for BCD products.
Poor  Excellent 
None 1 2 3 4 5 6 7 8 9 10
Comments


6) Please rate your satisfaction level with the installation process of BCD products.
Very
Dissatisfied		  Very
Satisfied		 
None 1 2 3 4 5 6 7 8 9 10
Comments


7) Please rate your satisfaction level with BCD software updates.
Very
Dissatisfied		  Very
Satisfied		 
None 1 2 3 4 5 6 7 8 9 10
Comments


8) Please rate the Technical Support Website (http://www.excelsystems.com).
Poor  Excellent 
None 1 2 3 4 5 6 7 8 9 10
Comments


9) Can we use your comments above in our marketing campaigns?


  This survey was created using WebSmart.

©2004 Excelsystems Software Development Inc.