KB Article 9091
2011/05/05

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My SmartCharts aren't being displayed. If I right click on the area where the chart should be I see the message "Movie not loaded".

Product: SmartCharts Type: Frequently Asked Question

One possible reason for this is some versions of the Flash Player contain bugs that have been known to cause the SmartCharts not to display.
 
The versions of Flash Player we have noticed having issues with SmartCharts are:
10.2.159.1
10.3.183.5
11.3 with FireFox 13 and Real Player (solution is here)
 
To find out what version of Flash Player you have visit this page:
http://kb2.adobe.com/cps/155/tn_15507.html
 
*Update*
We've had an issue with Nexus where the user was getting the same results. Updating Flash seemed to have resolved it.

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