Submit a Technical Support Incident

Fill out the form below to report a problem to BCD Technical Support

To help us find a solution for you as quickly as possible, include as much detail as possible about the problem you encountered, particularly all relevant error messages and message IDs. We will contact you as soon as possible, during our regular office opening hours of 7:30-17:00 PST. If you are submitting an incident outside these hours, you should also try our Knowledge Base (you can also go there from the confirmation page after submitting this incident). If this is an urgent issue, please call us.

*Note: Note: To avoid entering your contact info, sign in to myBCDsoftware.com first. You can request an account if you don't have one.

Technical Support Incident Form

* indicates a mandatory field
*Company Name:
*Contact Name:
*Email:
*Phone:	Ext:
*Product :	CatapultDBGenDocu-MintExodusEZ-Pickin'sFile-Flash PlusNexusProGen PlusRDWSpool ExplorerWebSmartWebSmart CloverPresto-----SmartChartsmyBCDsoftwareConsultingTraining
Product PC Version:
Product iSeries Version:
OS/400 Release Level:
Priority:	Urgent Important Low
*Incident Title:
Incident Type:	Runtime Error Compile Error Tool Error Other
Incident Description:
Error Messages:
Sequence of Events Causing Error:

Please add attachments below (if necessary) and click "Submit" to send to BCD Technical Support.

Attachment 1:
Attachment 2:
Attachment 3:
Attachment 4:
Attachment 5: